Payment and Loan Servicing

Thank You for Choosing
‍ Change Home Mortgage

Once your loan closes we may assign, sell, or transfer the servicing of your loan. If your loan is sold or transferred, you will receive notification through the mail indicating where your payments should be made and who to contact for servicing questions. On loans that Change Home Mortgage, c/o Shellpoint, LLC retains, we may use Shellpoint to perform the subservicing activities such as, but not limited to, collecting payments, as well as remitting tax and/or insurance payments for escrowed loans.

At Change Home Mortgage, we pride ourselves on providing extraordinary service to our clients and rely on our servicing partner to uphold the same standards. If you experience difficulty finding answers to your questions, or navigating the loan payment center website, please contact our corporate Loan Servicing team at (866) 860-2880 or servicing@changemtg.com and we will help you resolve it. It’s what we are here for.

Payment & Loan Servicing Questions

(800) 365-7107

Mortgagee Clause
Change Home Mortgage

c/o Shellpoint Mortgage Servicing
ISAOA ATIMA
PO Box 7050
Troy, MI 48007-7050

Insurance Inquiries

To update or confirm your homeowners or flood insurance information, please contact our insurance center at ‍(877) 491-7277 or click here to submit updated insurance information.

THREE PAYMENT OPTIONS

1. ONLINE

You will need your Shellpoint loan number as provided in your closing package to obtain online access . For questions, contact (800) 365-7107.

2. PHONE

Call (800) 365-7107 to authorize immediate payment using funds from an account of your choosing.

8:00 AM – 10:00 pm EST Monday – Friday

8:00 AM – 3:00 PM EST Saturday

3. MAIL

You may submit payments by mail to the address listed below:

Shellpoint Mortgage Servicing
PO Box 650840
Dallas, TX 75265-0840

General Information

Goodbye Letter Address

Change Home Mortgage
C/O Shellpoint Mortgage Servicing
PO Box 7050
Troy, MI 48007-7050
Customer Support: (800) 365-7107

Overnight Letter Address

Change Home Mortgage
C/O Shellpoint Mortgage Servicing
Attn: Payment Processing
55 Beattie Place, Suite 500, MS-501
Greenville, SC 29601

Hazard & Flood Insurance
(Mortgage Clause)

Change Home Mortgage
C/O Shellpoint Mortgage Servicing
ISAOA/ATIMA
PO Box 7050
Troy, MI 48007-7050

Notices of Error
(Information Request)

Change Home Mortgage
C/O Shellpoint Mortgage Servicing
PO Box 10826
Greenville, SC 29603-0826

West Coast

Change Home Mortgage
c/o Loan Care, LLC
PO Box 60509
City of Industry, CA 91716-0509 AK, AZ, CA, CO, HI, ID, IL, MT, NM, NV, OR,TX, UT, WA, WY, ND, NE, KS, OK, SD

East Coast

Change Home Mortgage
c/o Loan Care, LLC
PO Box 37628
Philadelphia, PA 19101-0628

AL, CT, DC, DE, FL GA, IN, KY, MA, MD, ME, MI, MS, NC, NH, NJ, NY, OH, PA, RI, SC, TN, VA, VT, WV, WI, MN, AR, LA, MO, IA