I signed up for Homecare 200 with BG in September (before I realised that alternatives do exist), having moved into a new house. I wanted the safety check done so I knew what sort of boiler I'd got in the house.
I received all of my paperwork, including the magical "you will be contacted within the next 28 days to arrange your safety check". 28 days came and went, and there was no contact. I called them on the 15th Oct to ask - "you will receive a call shortly, madam"; I was told.
No call came. I called them today, to be told that they cannot fit me in until the 8th January, due to them prioritising breakdowns.
I asked if I would have ever received a call from them to arrange this safety inspection. I was told that they did not know the answer to this, and apparently: "there have been some problems with the Internet orders".
Not much use to me.
Their Ts & Cs state that they may take longer than 28 days. Do I have any comeback as they have not fulfilled their side of the contract?
Initially the contract is a 12mth one. Has anyone had problems like this? Can I quote the Sale Of Goods Act at them? Can I theoretically cancel and request a refund of my contributions to date so far?
Allegedly I am covered still for breakdowns, but what if an engineer arrives and refuses to work on a boiler which hasn't been safety-checked?
What are my viable, recommended alternatives?